Help & FAQs

What is available to me as a registered supplier?

Registering as a supplier will give you access to Response Manager and Profile Manager:

Response Manager allows you to view, manage and track your responses to ITTs, RFQs and other documents.

Profile Manager allows you to view, edit and publish your organization’s Supplier Profile. Buyers can search Supplier Information Database (SID) for profiles and invite suppliers to join their supplier lists, participate in a tender exercise or request for quotation or contact suppliers as part of any market-scoping exercise.

I’ve forgotten my log in details, how can I proceed?

Your username is the email address you registered with. If you are unable to log in with the password you have, click Reset Password below the log in area and follow the steps shown.

What do I do if I’ve been invited to participate in a tender exercise?

You should have received an email from the buyer detailing the steps to follow. If you have not received the email, log in to your account and click ‘Response Manager’. This should list any invites you have received and you can accept or decline the opportunity.

What if I can’t find the opportunity I am looking for?

If you are unable to find the opportunity you’ve been invited to, you may be logging in with different registered details to those that the buyer holds. If this is the case, log in with the email address the invite was originally sent to. Alternatively, you can contact the buyer directly and ensure they amend the details to match your log in credentials.

How can I ensure the Buyer sees my response?

To ensure the Buyer can see your response, you must have completed and submitted your response by the deadline date/time. You can check if your response has been submitted successfully within the ‘Responses’ section of Response Manager where it will show the current status. The entire response journey is detailed within the Response Manager Quick Start Guide available online.

Can I edit or withdraw my response after it has been submitted?

You can edit your response within ‘Stage Two: Prepare Response’ but you need to withdraw it first. Once you’ve edited your response, click ‘Proceed to Stage Three’ where you can resubmit your response.

To withdraw your response, providing that the deadline date has not passed, log in to your account, click ‘Response Manager’ and select the relevant opportunity. Within ‘Stage Three: Submit Response’ click on ‘Withdraw Response’.

What is an Access Code?

An access code is a unique code applied to a notice created within the eProcurement and Supplier Registry System.

What are ISIC Codes and how do I use them?

The International Standard Industrial Classification (ISIC) is the United Nations (UN) Industry Classification System of All Economic Activities. Its main purpose is to provide a set of activity categories that can be utilized for the collection and reporting of statistics according to such activities.  It is used by the Department of Inland Revenue (DIR) as a means of classifying business activities.

Buyers use ISIC codes to classify their contracts by applying a code and description for the items they wish to procure. Suppliers can add ISIC codes to their Supplier Profile to assist in the matching of contract opportunities.

What do I do if I have a question regarding the tender documents or specification?

If you have any question about documentation or specification, you will need to access the relevant Tenderbox and click on ‘Email Buyer’.

Can I access an audit trail of all actions taken place within my account?

An activity log containing all actions, which are date and time stamped, can be viewed or downloaded from the ePSR System.

What are the advantages of completing a Select Certify Profile?

The advantage of Select Certify is that the information you complete is certified by you. This allows you to tailor your profile with keywords and ISIC Codes which specifically highlight the goods, works and/or services your company provide. Buyers can easily find your company through the SID, and this can improve your chances of being selected to take part in a tender exercise.

What is Select Accredit?

Select Accredit is a third-party certification service which demonstrates to public sector buyers that you have achieved a recognised public sector standard.

What is a Supplier List?

A Supplier List is a tool that allows buyers to catalogue suppliers by lists of specific categories or as a generic list.

Is there a limit to the amount of characters I can enter in my response?

Yes. The character limits are 150 for small text fields and 3800 for large text fields.

What is the maximum file size I can upload?

The maximum file size you can upload is 50MB per document. There is no limit on the number of documents you can upload.

How do I ensure that I don’t lose any of my work?

When completing your response or updating your profile, click on ‘Save’ regularly. The service has a timeout facility of 20 minutes for security purposes.

I keep getting a Concurrent Login error message, what is this?

This is a system notification that will occur if you try and log in to your account while already logged in on another device.

What do I do to ensure that I receive your emails?

To ensure that your ePSR emails are successfully delivered to your inbox, please add to your address book and/or safe list.

Is support available to answer my questions regarding ePSR System?

Yes, support is available through a variety of channels. If you have any questions, please use the Contact form to submit a query directly to the Helpdesk, of call 1-242-702-1500.